Thank you for shopping at Tianshi. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Ⅰ. Quality problems (DOA)
If the item arrived broken, damaged or with defects, please contact us within 30 days from the delivery date and then follow the instructions shown in our 30 Days Product Guarantee.
Ⅱ. Return unsatisfactory product
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 30 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Note:
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
Ⅲ. Received the wrong item
You can:
1) Exchange it for the new correct item;
OR
2) Return it for a full refund.
Please contact our customer service and send us the details about the wrong item within 30 days after delivery. We will resend the correct item for free or refund you the full price.
Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
Ⅳ. Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear can not be returned. We recommend you carefully check the size of your items before ordering.
Ⅴ. Order cancellation
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
Ⅵ. Notes:
– If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
– You are also liable for any import duties or taxes incurred during the return process.
Ⅶ. Contact us
If you have further questions / issues, please don’t hesitate to contact us.